Q: Do you offer Click & Collect?

<p>We do not offer a Click &amp; Collect service</p>

Question 1

Can I order items to be delivered outside the UK?

Accepted Answer

Unfortunately, we are unable to deliver internationally and can only deliver within Mainland UK. We are unable to deliver to Northern Ireland or Channel Islands.

Question 2

Who delivers my Order?

Accepted Answer

We use a third-party delivery partner to deliver your order, e.g. DPD or Royal Mail. We would use a different courier depending on your order size and the type of delivery you require. You will be notified of the courier in charge of your order within the Order Despatch email

Question 3

Who can receive the Order?

Accepted Answer

You must be aged 18 or above to receive the delivery. If you are lucky enough to look under 25 the driver may ask for proof of ID. We reserve the right to cancel your Order if you are unable to provide your ID upon delivery. Please see full Terms of Sale for more information.

Question 4

Can I choose a separate billing and delivery address?

Accepted Answer

Yes, a delivery address for your order can be different from your Billing address. However, an Order cannot be delivered to multiple addresses or outside of Mainland UK.

Question 5

Do you deliver to Post Office boxes?

Accepted Answer

We don’t deliver to Post Office boxes. All deliveries must be made to a person 18 years or older.

Question 6

Do you deliver at the weekend?

Accepted Answer

We do not currently offer delivery on weekends or UK Bank Holidays.

Question 7

What if I’m not at home when you deliver?

Accepted Answer

If we are unable to deliver on a first attempt, you will receive instructions for how to rearrange delivery

Please see Terms of Sale for more information.

Question 8

Do you offer Click & Collect?

Accepted Answer

We do not offer a Click & Collect service

Question 9

How can I track my order?

Accepted Answer

You will receive an Order Despatch email confirmation once your Order has left our warehouse. This email will contain a tracking number which you can use on our courier’s website to track your Order.

Question 10

I need help with my order / I have a question that is not covered here, what do I do?

Accepted Answer

Please click here to contact our customer service team with your query. We will respond to pending order related queries within one working day, all other queries will be responded to within two working days

Question 11

Delivery Costs

Accepted Answer

Our delivery costs are:
£4.95 for orders below £60
Free Delivery on orders above £60

Question 12

What Does Standard Delivery Mean?

Accepted Answer

We aim to ship your order on the following business day (excluding weekends), your Order will typically arrive within 1-5 working days of leaving our warehouse of which you will be notified via the Dispatch confirmation email. You will be able to track your order via our carrier’s website, using the information provided in the Dispatch email.

Question 13

What Does Next Day Delivery Mean?

Accepted Answer

You must place your order by 3pm Monday to Thursday to receive it the following day. Orders placed after 3pm on working days or at any time from Friday to Sunday or UK Bank Holidays, will be processed on the next working day.

Question 14

What delivery fees are applicable

Accepted Answer

Delivery fees may apply depending upon your delivery selection and order value. This is applied and visible during checkout.

Question 15

How can I pay?

Accepted Answer

Payment for all Products must be in GBP. Accepted payment methods are Mastercard, Visa, Paypal, Google Pay and Apple Pay .

Question 16

When will I be charged for my purchase?

Accepted Answer

We will place an authorisation onto your card at time of purchase, however you will not be charged until your order is ready to leave our warehouse. Once the order is picked and packed, we will charge your account and the order will be despatched

Question 17

How do I redeem a voucher code?

Accepted Answer

Please remember to enter your voucher code on the checkout page as you will not be able to redeem the voucher after the purchase is completed. Please read carefully through each voucher’s terms & conditions, which you can find here

Only one voucher can be used on each transaction.

Question 18

I have noticed a mistake! Can I change my order?

Accepted Answer

We understand that sometimes you may need to amend your order and we will do our best to assist you with this. However, our warehouse is quick at despatching orders as soon as they come through so we may not be able to make changes in time. Please contact us as soon as possible and our Customer Services team will do their best to make the required changes where possible.

Question 19

How do I return an item?

Accepted Answer

If you are not satisfied with your product for whatever reason, you may request a return from customer support here within 14 days of receiving your order. Customer support will advise of a local drop off point for your return. You will be given a full refund once the returned product is received in the same condition it was shipped in (save for any supplementary costs arising if you chose Next Day Delivery instead of Standard Delivery(if available)).
Personalised orders (ie. engraved products) are final sale and cannot be returned or cancelled once the order has been despatched.

Question 20

How can I package an item for return?

Accepted Answer

Given our products contain glass, we ask that you take special care to ensure the returned goods are packaged safely to withstand return shipment. We therefore advise that you retain the original packaging which is designed to protect the product during transit, alternatively please ensure it is sufficiently protected within a package to return. Unfortunately, we will not be able to refund any items that were damaged in return transit due to poor packaging.

Question 21

Do I need to pay to return an item?

Accepted Answer

No charges are applicable to return item. We will issue you with a pre-paid return slip.

Question 22

What is the status of my refund?

Accepted Answer

Refunds are processed when the returned product arrives at the warehouse and quality check is complete. You will receive an email confirmation once your return order is refunded. From then on it can take between 5 – 10 working days for refund to appear in your bank account.

Question 23

Can you process the refund to alternative payment methods?

Accepted Answer

The refund can only be processed to the payment method used for the original purchase

Question 24

How long do I have to return the product for a refund?

Accepted Answer

If the product is not faulty, you will have 14 days from the day you received the product to request a refund.

Question 25

What if my product is faulty/incorrect/damaged on delivery?

Accepted Answer

If you find an issue with your product please let our Customer Support Team know as soon as possible. You can contact us here . Please note you will need to provide a photograph of the issue and having received proof of incorrect/damaged or defective products we will either refund you.

Question 26

What are your customer service hours?

Accepted Answer

Customer services operational hours are Monday – Friday 9am – 5pm (excluding UK Bank Holidays).

Question 27

How do I contact customer service?

Accepted Answer

Please click here to contact our customer service team with your query. We will respond to pending order related queries within 1 working day, all other queries will be responded to within 2 working days.

You can also contact the team on 0345 8500 200.

Question 28

Can I personalise my order?

Accepted Answer

Yes, we have an option to personalise your order by adding a personalised note during the checkout process. Please note The Bar will follow strictest guidelines with regards to the language used within personalised notes, in line with company guidelines. We reserve the right to cancel an order or not to add a bespoke message to the order if we consider that the proposed personalisation contains inappropriate language.

Question 29

I’m having trouble placing my order?

Accepted Answer

If you are having trouble navigating the site, placing your order or are experiencing issues with how the site is displayed, please contact the Customer Support team here and let us know of the issues you are experiencing

Question 30

Free items

Accepted Answer

All free items are subject to availability and are subject to change without notification. All pictures shown are for illustration purpose only.

Delivery Information

Payment

Returns

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